Returns and Exchanges

RETURNS

We offer a 30 day exchange or refund guarantee. This 30 day window begins after an order has arrived with the customer.

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.

Orders sent back to the warehouse after the 30 day exchange or refund window has passed will be returned to the customer.

How do I request an exchange or refund?

To qualify for a refund or exchange:

  • Items must be unworn (apart from trying on).
  • All tags and packaging must be included.

Items that do not meet these requirements are not eligible.

 

REFUND POLICY

We will refund your order to the original payment method once it has been processed at the warehouse.

  • Please be aware this can take 7-14 days after the order arriving. You will be notified once a refund has been made.
  • We are unable to refund purchases to a different payment method than the one used to purchase the items.

 

For any questions feel free to contact us via email at hello@modernnature.co