FAQs

PRODUCT

Is your jewellery plated with real gold?

Yes. Our jewellery is plated with multiple microns of authentic 18 Karat. Every piece has been crafted with the best plating technology to give you eternal shine and quality..

Does your jewellery fade?

Our jewellery base material is 316L Stainless Steel, coated using PVD vacuum coating technology, preventing scratches, fade and is resistant to water and other elements. Our jewellery will not cause rashes or skin irritation.

Can I swim or shower in it?

Accidentally washed your jewellery? Not to worry!

Our jewellery is 100% Waterproof, meaning you can hop in showers, baths, pools,sea or even have a workout while wearing it without having to worry about tarnishing or fading.

Will it turn my neck green?

Green skin and other types of rashes are caused by jewellery which is made from zinc or other cheap alloys. We use premium 316 Stainless Steel for all of our jewellery, which does not cause harm to skin under any conditions.

Do you have a sizing chart?

You can find our sizing charts by clicking here.

 

SHIPPING

Do you ship to my country?

We ship to all countries Worldwide.

How long will my order take to arrive?

Orders usually take 3-7 business days to arrive. Orders are processed within 1-2 business days.

For the most accurate delivery times, please check following the list.

How much does shipping cost?

We offer Free Worldwide Tracked Shipping for all orders.

Can I return my order?

Our Returns policy lasts for 30 days. You may return any item in its original state along with all original packaging and receive an exchange or a full refund. For steps on how to return or exchange an order, click here.

Where are you shipping from?

We ship from a warehouse in Birmingham,UK.

 

SUPPORT

Why is my tracking not moving?

Please be aware that Tracking status will only update upon arrival to Destination country, this is due to the delays caused by the virus.

Where can I contact you?

You can contact us by email at : hello@modernnature.co or alternatively Messenger : click here.

What kind of payments do you accept?

We accept: Credit Cards, Debit Cards, PayPal, Visa, MasterCard, Google Payments, Apple Payments. You can also pay in 4 installments using ClearPay in the UK, and  Afterpay in the US

Why can't I find my order or shipping emails?!

Order confirmation emails are sent automatically immediately after placing the order.

Shipping confirmation emails are sent after your order leaves our warehouse.

If you cannot find one of these, it's because:

  1. a) Order has not been processed yet
  2. b) Emails went to your spam inbox, make sure you check there!
  3. c) Order has no correct email attached. If you forgot to give us an email or entered your email incorrectly when placing the order, you might not find any updates from us in your inbox. Please contact our support team at hello@modernnature.co to attach an email to your order.

CANCELLATIONS, RETURNS & WARRANTY

Do you provide Warranty for your jewellery?

Yes, all of our jewellery comes with a Lifetime warranty which means that if it fades or tarnishes we will exchange it free of charge.

How can I return a product that does not fit me?

We provide a 30 day return warranty. For return instructions, please visit our Returns policy page : https://modernnature.co/policies/refund-policy

Can I return products that were on sale?

Yes, you can return items bought during Sale period.

How can I change or cancel my order?

Unfortunately, if your order has been shipped, we will be unable to edit or cancel it. However, you may still try contacting us at hello@modernnature.co to see if it's not too late to change your order.